This is what happens when customer service is an afterthought.
All my wife wants to do is call someone in case of an emergency. So I got her a Tracfone. Tracfone allows you to pre-pay with a phone card that you have to buy for about $20, every three months. But the past few years I’ve found it harder and harder to get the damned pre-paid cards to work.
Last week I gave up on Tracfone. My wife bought a new pre-paid card, and no matter what I did, it wouldn’t upload air time on her phone. So we’re out $20.
Then my wife got all excited about Jitterbug. For $15.00 a month she could have a flip phone that would be easy to use, and never require those damned pre-paid cards. The Jitterbug company advertises a lot and has a good reputation. Seemed like a good deal for us, even if it was a little more expensive than a…
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