What the Flip is Wrong With the Phone Companies?

This is what happens when customer service is an afterthought.

Chasing Unicorns

All my wife wants to do is call someone in case of an emergency. So I got her a Tracfone. Tracfone allows you to pre-pay with a phone card that you have to buy for about $20, every three months. But the past few years I’ve found it harder and harder to get the damned pre-paid cards to work.

Last week I gave up on Tracfone. My wife bought a new pre-paid card, and no matter what I did, it wouldn’t upload air time on her phone. So we’re out $20.

Then my wife got all excited about Jitterbug. For $15.00 a month she could have a flip phone that would be easy to use, and never require those damned pre-paid cards. The Jitterbug company advertises a lot and has a good reputation. Seemed like a good deal for us, even if it was a little more expensive than a…

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